Queue Management System

The CGS (Customer Guidance System) is a queue management system used to evenly distribute work to all service stations and reduce wait times by controlling customer flow. The CGS automatically directs customers waiting in line to the next available service station/representative. It optimizes customer service while tracking and measuring each customer's interaction/transaction time.

The CGS is a line management system that can be applied in any situation or setting where customers wait in line:

• Airports
• Banks
• Credit unions
• Retail stores/businesses
• DMVs
• Hospitals/clinics
• Hotels/motels/resorts
• Colleges/universities
• Casinos
• Civic centers/arenas/stadiums
• Amusement parks
• Theaters
• Public government offices

The CGS includes both hardware and software.

• LCD monitor
• Edge-lit LED station markers
• Sensors or switches

Software:

• Tracks and measures transaction and/or interactions times with each customer
• Provides statistical information in a graph formats
• Professional report print out

View Customer Queuing System Brochure (509 Kb)

If interested in finding out how our customer flow system can work for you, call 877-547-9900.